{"id":204,"date":"2014-07-10T21:57:01","date_gmt":"2014-07-10T21:57:01","guid":{"rendered":"http:\/\/www-dev.cancerimagingarchive.net\/tcia\/?page_id=204"},"modified":"2024-07-15T08:56:53","modified_gmt":"2024-07-15T13:56:53","slug":"support","status":"publish","type":"page","link":"https:\/\/dev.cancerimagingarchive.net\/support\/","title":{"rendered":"Support"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;40&#8243; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;2\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text]\n<h2>Support Documentation<\/h2>\n<p>The following documentation is available via our wiki:<\/p>\n<ul>\n<li><a href=\"https:\/\/wiki.cancerimagingarchive.net\/display\/NBIA\/TCIA+Radiology+Portal+User%27s+Guide\">TCIA User\u2019s Guide<\/a><\/li>\n<li><a href=\"\/\/wiki.cancerimagingarchive.net\/display\/Public\/Frequently+Asked+Questions\">Frequently Asked Questions<\/a><\/li>\n<\/ul>\n<h2>How to reach the The Cancer Imaging Archive (TCIA) Helpdesk<\/h2>\n<p>If you would prefer to interact with a member of our support staff, we can be reached by phone or email:<\/p>\n<ul>\n<li>Phone (voice or text): +1 385-275-8242 (ASK-TCIA)<\/li>\n<li>Email:<a href=\"mailto:help@cancerimagingarchive.net\">help@cancerimagingarchive.net<\/a><\/li>\n<\/ul>\n<h3>When submitting support requests via email, please include:<\/h3>\n<ul>\n<li>Your contact information<\/li>\n<li>The URL of the page you were on, if applicable<\/li>\n<li>A description of the problem and steps to recreate it<\/li>\n<li>The text of any error messages you have received<\/li>\n<\/ul>\n<h3>Our hours of operation are:<\/h3>\n<ul>\n<li>Telephone support is available Monday through Friday 7:00am \u2013 5:00pm CST, excluding holidays.<\/li>\n<li>You may leave a message or send an email at any time.<\/li>\n<li>The last day, before a holiday, the hours of operation will be 7:00am \u2013 3:30pm CST.<\/li>\n<\/ul>\n<h3>Holiday Schedule<\/h3>\n<ol>\n<li>New Year&#8217;s Day<\/li>\n<li>Martin Luther King&#8217;s Birthday<\/li>\n<li>Memorial Day<\/li>\n<li>Independence Day<\/li>\n<li>Labor Day<\/li>\n<li>Thanksgiving Day<\/li>\n<li>Day after Thanksgiving<\/li>\n<li>Christmas Day<\/li>\n<\/ol>\n[\/vc_column_text][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text]\n<p style=\"text-align: center;\"><a href=\"https:\/\/stats.uptimerobot.com\/qXZmET1G3N\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-48999 size-medium\" src=\"https:\/\/www.cancerimagingarchive.net\/wp-content\/uploads\/uptime-icon-by-jeff-tobler-300x300.png\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/dev.cancerimagingarchive.net\/wp-content\/uploads\/uptime-icon-by-jeff-tobler-300x300.png 300w, https:\/\/dev.cancerimagingarchive.net\/wp-content\/uploads\/uptime-icon-by-jeff-tobler-150x150.png 150w, https:\/\/dev.cancerimagingarchive.net\/wp-content\/uploads\/uptime-icon-by-jeff-tobler-768x768.png 768w, https:\/\/dev.cancerimagingarchive.net\/wp-content\/uploads\/uptime-icon-by-jeff-tobler-140x140.png 140w, https:\/\/dev.cancerimagingarchive.net\/wp-content\/uploads\/uptime-icon-by-jeff-tobler-100x100.png 100w, https:\/\/dev.cancerimagingarchive.net\/wp-content\/uploads\/uptime-icon-by-jeff-tobler-500x500.png 500w, https:\/\/dev.cancerimagingarchive.net\/wp-content\/uploads\/uptime-icon-by-jeff-tobler-350x350.png 350w, https:\/\/dev.cancerimagingarchive.net\/wp-content\/uploads\/uptime-icon-by-jeff-tobler-1000x1000.png 1000w, https:\/\/dev.cancerimagingarchive.net\/wp-content\/uploads\/uptime-icon-by-jeff-tobler-800x800.png 800w, https:\/\/dev.cancerimagingarchive.net\/wp-content\/uploads\/uptime-icon-by-jeff-tobler.png 1024w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>View TCIA systems status on <a href=\"https:\/\/stats.uptimerobot.com\/qXZmET1G3N\" target=\"_blank\" rel=\"noopener\">UptimeRobot<\/a>.<\/p>\n<p style=\"text-align: center;\"><a class=\"nectar-button n-sc-button medium accent-color has-icon regular-button\" target=\"_blank\" href=\"https:\/\/stats.uptimerobot.com\/qXZmET1G3N\" data-color-override=\"false\" data-hover-color-override=\"false\" data-hover-text-color-override=\"#fff\"><span>View Uptime Status<\/span><i class=\"fa fa-tachometer\"><\/i><\/a>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; disable_element=&#8221;yes&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text]\n<h2>Watch the TCIA Tutorial<\/h2>\n[\/vc_column_text][nectar_video_lightbox link_style=&#8221;play_button_2&#8243; nectar_play_button_color=&#8221;Default-Accent-Color&#8221; image_url=&#8221;1389&#8243; hover_effect=&#8221;defaut&#8221; box_shadow=&#8221;none&#8221; border_radius=&#8221;none&#8221; play_button_size=&#8221;default&#8221; video_url=&#8221;\/\/vimeo.com\/318310768&#8243;][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;40&#8243; text_color=&#8221;dark&#8221;&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_searchwp_excluded":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"_links":{"self":[{"href":"https:\/\/dev.cancerimagingarchive.net\/api\/wp\/v2\/pages\/204"}],"collection":[{"href":"https:\/\/dev.cancerimagingarchive.net\/api\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev.cancerimagingarchive.net\/api\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev.cancerimagingarchive.net\/api\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.cancerimagingarchive.net\/api\/wp\/v2\/comments?post=204"}],"version-history":[{"count":24,"href":"https:\/\/dev.cancerimagingarchive.net\/api\/wp\/v2\/pages\/204\/revisions"}],"predecessor-version":[{"id":49003,"href":"https:\/\/dev.cancerimagingarchive.net\/api\/wp\/v2\/pages\/204\/revisions\/49003"}],"wp:attachment":[{"href":"https:\/\/dev.cancerimagingarchive.net\/api\/wp\/v2\/media?parent=204"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}